💖 Customer Policy

To ensure the highest quality service and a relaxing experience for all, please review our lash extension policy before booking:

📅 Appointments & Booking

• Deposit Required: A non-refundable deposit is required to secure your appointment. This will be applied toward your service.
• Late Arrivals: Arriving more than 15 minutes late may result in a shortened service or cancellation. Please plan accordingly.
• No-Shows: No-shows will forfeit their deposit and may be subject to a rebooking fee.

❌ Cancellations & Rescheduling

• 24-Hour Notice: We kindly ask for at least 24 hours’ notice to cancel or reschedule. Cancellations within this window may result in a loss of deposit.
• Emergency Exceptions: We understand life happens—please contact us directly if an emergency arises.

👁️ Lash Prep & Aftercare

• Clean Lashes: Arrive with clean, makeup-free eyes to ensure optimal lash retention.
• Aftercare Commitment: We’ll provide aftercare instructions—following them is key to long-lasting lashes and healthy eyes.

🧼 Hygiene & Safety

• We use sanitized tools and premium products to ensure your safety and comfort.
• If you experience irritation or an allergic reaction, please contact us immediately.

💬 Communication & Respect

• We value kindness and professionalism. Disrespectful behavior toward staff or other clients will not be tolerated.
• If you have questions or concerns, we’re here to help—just reach out!